NINJA Refund Policy
Refund eligibility, unused delivery failures and covered service time.
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Covered failures
Contact support if the purchased service fails under its product-specific warranty. The applicable product determines replacement or prorated refund eligibility. Include the order reference, problem and relevant dates.
Prorated warranty refunds
Eligible refund = amount actually paid × remaining covered time ÷ total purchased covered time. Use the purchased coverage dates and consistent time units, not today’s list price or an assumed number of days in a month. Confirmed covered downtime is not consumed time. Support processing does not erode the refundable amount. Service time can begin at account creation while warranty time follows the product’s own start conditions.
Late or missing delivery
If an unused order is not delivered by the promised product deadline, you may request a refund of the amount paid for that undelivered order. You can instead voluntarily accept late delivery with a case-specific goodwill gift; no fixed gift value is promised and mandatory rights remain protected.
Change of mind
We do not offer voluntary change-of-mind refunds, either before delivery or after delivery of working access. This does not remove rights for covered failures, eligible non-delivery or mandatory remedies under applicable law.
Review and payment
Requests are reviewed in under 24 hours. This is the review deadline, not a guarantee that refund payment completes within 24 hours. Support confirms eligibility, the calculation and payment arrangements separately. Opening a ticket does not automatically approve or execute a payout.
Incorrect asset or network
Before sending payment, check that the cryptocurrency and blockchain network exactly match those shown at checkout. You are responsible for selecting the correct asset and network. Ninja Pro cannot accept responsibility for transfers you send using the wrong cryptocurrency or blockchain network, and cannot guarantee recovery, crediting your order, or reimbursement for those customer errors. You may contact our existing support service to request an investigation; an investigation is not a promise of recovery or refund. Never share your seed phrase or private keys. This limitation does not apply to errors caused by Ninja Pro and does not limit any mandatory consumer rights.
Your legal rights
These voluntary warranty remedies do not remove mandatory consumer rights or remedies required by applicable law. The customer-selection limitation above does not apply to Ninja Pro’s own errors.