NINJA Contact & Support
A real support route, before and after your order.
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Browse products and read each plan’s exact terms
Contact support
Use the existing support centre for product questions, delivery issues, warranty claims, refund requests and privacy requests. Sign in when the support flow asks you to, so the team can associate the request with your account.
Help us locate your order
Include your order reference, the affected product, a short explanation and relevant error details. For a payment investigation, include the transaction hash, asset and network. Remove unrelated personal information from screenshots.
Keep sensitive information private
Never send a wallet seed phrase or private key. Do not send identity documents: Ninja Pro requires none for crypto purchases of any product. Do not include passwords or one-time sign-in codes in a general support message.
Reviewing your request
Support requests are reviewed in under 24 hours. Keep the conversation in the same ticket where possible. Review is separate from completing a replacement or refund payment.